1. THESE TERMS
These terms and conditions (these Terms) are the terms on which we, Fore Play Crazy Golf Ltd (FPCG), sell tickets for rounds of crazy golf at our venue (Tickets). These Terms apply to online bookings (Bookings) made by you for Tickets via this website www.foreplaycrazygolf.co.uk (our site). Please note that we may accept same-day bookings in person at our venue; however this will be subject to availability and Tickets will be issued on a first come first serve basis. Please read these Terms carefully and make sure you understand them before you make a Booking. By making a Booking you agree to be bound by these Terms and the other documents expressly referred to in them. We may amend these Terms from time to time by posting a revised version on our site. Every time you make a Booking, the Terms in force at that time will apply to your Booking.
2. INFORMATION ABOUT US
Our venue and this website www.foreplaycrazygolf.co.uk (our site) is operated by Fore Play Crazy Golf Ltd (VAT no. 298768130). Bookings are managed by our sales and booking team within the Fore Play Crazy Golf Ltd. References in these Terms to “we”, “us” and “our”, are to the Fore Play Crazy Golf Ltd.
3. OTHER TERMS AND POLICIES
4. COMMUNICATIONS BETWEEN US
You can contact us by emailing us at [email protected], sending a message to us via our social media accounts, or by writing to us at Customer Services, Fore Play Crazy Golf, 124 Portman Street, Glasgow G41 1EJ. If we have to contact you, we will do so by telephone or email using the contact details you have provided to us, or by sending a message to you via social media if you have connected with us, liked or followed our social media accounts. When we refer in these Terms to “in writing” or “written”, this will include email. The provisions of this section shall not apply to the service of any proceedings or other documents in any legal action.
Please note that on occasion, our venue contains loud music. Animals are not permitted inside of our venue, apart from assistance dogs. Please note that we do not accept any liability for the loss or damage to any property you bring with you to the venue, including items left in the cloakroom or lockers. We operate CCTV cameras at our venue to ensure the health and safety of our customers and staff and to protect against crime. Signs are displayed at our venue to alert you to this. We operate a ‘zero-tolerance’ policy towards violent and abusive behaviour at our venue. If you or anyone in your party is violent or abusive or is otherwise disrupting the enjoyment of our venue for other guests or intimidating our staff, you will be asked to leave. We reserve the right to refuse admission to any person. We also reserve the right to refuse to serve alcohol to any person. This is down to the discretion of the venue manager and/or security. No refunds are available to anyone refused entry, refused alcohol or asked to leave. If you cause any damage to our venue, you may be charged for this or we may bring a legal claim against you. If you have booked Tickets for other people, you shall be responsible for their behaviour whilst at our venue.
6. UNDER 18s
Under 18s are not permitted in our venue at any time.
We operate a ‘Challenge 25’ policy and photo ID will be required when entering our venues. We have the right to refuse entry to anyone who is unable to provide valid ID. Please bring photo ID with you as you will not be entitled to a refund if we have to refuse you entry.
For all website bookings, please note that we advise that you arrive 15 minutes prior to your booking. Your booking time is your allocated Tee-off times. On arrival, a member of your party must report to reception. Please make sure you bring your Tickets with you as you will need them to verify your booking. You can bring print outs of your Tickets with you or show them to us on your phone. We are unable to offer you a refund if you do not bring your Tickets with you and you may lose your slot. If you are running late or unable to attend, please let us know as soon as possible and, as a goodwill gesture, we may be able to accommodate you. However, we cannot guarantee that we will be able to amend your Booking for another hour slot on that same day or for a later date. Please note that we do not offer refunds.
It takes, on average, approximately 30 to 45 minutes to complete our course, but this will depend on how many people are in your group and how busy we are. The last tee off time for each course is 30 minutes before the venue closes.
10. GROUP BOOKINGS
Group bookings for golf only and Birdie packages can be made online. To enquire about making a group package booking for more than 12 Tickets, please contact us using the group enquiry form on our site or by emailing us at: [email protected] Group package bookings require a 50% deposit payment to secure the booking. This deposit must be paid within 7 days of receipt of invoice, unless the booking request is made less than 7 days in advance of the booking date. In this case, the deposit must be paid at least 24 hours prior to the booking date. If we have not received the 50% deposit payment by then, you may lose your booking. The balance must be paid on, or prior to arrival. If you wish to cancel your booking, you must notify us at least seven days in advance. Failing to notify FPCG of your cancellation within this notice period will incur a cancellation fee up to the value of your deposit. If you wish to make any changes to the number of guests attending, you must notify us at least 48 hours prior to your booking. Please note that we cannot facilitate reductions to party size of more than 20% of the group size. Failing to do so may result in FPCG retaining deposits up to the value of the difference in party size.
Our Tickets cost £7 per person for golf only (one round) on Sundays. Tickets for golf only (one round) costs £8.50 on Fridays and Saturdays. All prices are shown in pounds sterling. The price of a Ticket includes VAT. We may change our prices from time to time. These changes will not affect the price of any Booking you have already placed and that we have confirmed. The price for the Tickets you wish to purchase will be clearly displayed to you during the Booking process.
12. OUR CONTRACT WITH YOU
To make a Booking, please visit our site (www.foreplaycrazygolf.co.uk). These Terms apply to Bookings made by consumers only. Please contact us for corporate bookings as separate terms may apply. Before making a Booking, you will be asked to confirm your acceptance of these Terms. If you refuse to accept these Terms, you will not be able to proceed with your Booking. By making a Booking, you are making an offer to purchase a Ticket at the price displayed on our site. All Bookings are subject to acceptance. Acceptance of your Booking will take place only when we email you expressly confirming that your Booking has been accepted. At this time, a contract will come into existence between you and us, which incorporates these Terms. If your Booking cannot be accepted for whatever reason, we will inform you of this in writing and will not charge you for the Booking. This might be because (for example) the time slot you have chosen is no longer available. If you have already paid for the Booking, we will refund you the full amount, including any Booking fee, as soon as possible. If you have any questions regarding your Booking, please contact us using the contact details provided in section 4 above.
We currently accept payment by Mastercard Credit, Visa Credit, Visa Debit and American Express cards. You must pay for the Tickets in full, before the Booking is accepted and confirmed.
14. DISPATCH OF TICKETS
Once we have taken payment for your Booking, we will send you a confirmation email along with your Tickets. If you do not receive your Tickets within 24 hours of making your Booking, please contact us at [email protected]
15. ALTERATIONS TO YOUR BOOKING
If you wish to change your Booking at any time after you have paid for your Tickets (including to change the time or day of your booking or to add or remove players) please contact us at [email protected] as soon as possible. If you need to add extra players and we have sold-out online, you may be able to purchase walk-in slots on the day. As a goodwill gesture, we may be able to accommodate your request to change your Booking, but this will be subject to the discretion of our customer service team. We do not make any guarantees and we do not offer refunds. If we are able to change your Booking, we will contact you by email or via social media and let you know about any changes to the price of your Tickets, your chosen date or time, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.
If you wish to cancel your booking or any spaces within your booking, you must notify us at least 48 hours in advance and we will happily schedule the tickets for another time. Please note, we do not offer refunds on changes or cancellations.
We do not offer refunds and are not legally obliged to do so (save in the limited circumstances set out in these Terms). You will not be entitled to receive a refund in the following circumstances (for example):
if you change your mind after making your booking; if you have been refused entry to our venue, refused alcohol at our venue or you have been asked to leave our venue at the discretion of our venue manager and/or security (see section 5 above); if you have missed your allocated slot or tee off time and we are unable to hold your slot or tee off time or amend your booking; if we are unable to make changes to your Booking as requested by you in accordance with section 15 above, or the consequences of making such changes are unacceptable to you; or you decide to leave the course before the end.
17. OUR RIGHTS TO CANCEL OR SUSPEND
We reserve the right to refuse entry to any person or party, or ask any person or party to leave the venue at any time, due to misconduct or otherwise, at the discretion of our venue manager and/or security. You will not be entitled to a refund if you are refused entry or asked to leave. We may have to suspend or delay dispatch of your Tickets to you to: (a) deal with technical problems or make minor technical changes; (b) make changes to your Booking as requested by you in accordance with section 15 above; or (c) if your payment method has not been accepted.
18. OUR LIABILITY TO YOU
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We only supply Tickets for domestic and private use. If you use the Tickets for any business or resale purpose, we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which we may not exclude or limit our liability under the Consumer Rights Act 2015 or the Consumer Protection Act 1987 or any other applicable law.
19. EVENTS OUTSIDE OUR CONTROL
In this clause an event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action; civil commotion or riot; terrorist attack or threat of terrorist attack; invasion, armed conflict, war (whether declared or not) or threat or preparation for war, armed conflict or invasion; act of God, fire, explosion, storm, flood, drought, earthquake or other natural disaster; subsidence or collapse of buildings; accident; epidemic or pandemic; chemical or biological contamination; sonic boom; malicious damage; compliance with any applicable law or regulation; any law or action taken by a governmental or public authority; breakdown of plant or machinery; interruption or failure of public or private telecommunications networks, utility services or transport networks; and/or non-performance by suppliers or subcontractors. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside our control. If an event outside our control takes place that affects the performance of our obligations under our contract with you: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under our contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control significantly delays your slot (by longer than 60 minutes) or means we have to cancel your Booking, we will contact you to rebook or arrange a refund (at your option).
20. OTHER IMPORTANT TERMS
Nothing in these Terms shall affect your rights as a consumer. We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under our contract with you. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. Our contract with you shall be binding upon you and us, and each of our respective personal representatives, successors and permitted assigns. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived or abandoned our rights against you and will not mean that you do not have to comply with those obligations and will not prevent us taking steps against you at a later date. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms, your Booking and our contract with you are governed by Scottish law and you can bring legal proceedings in respect of your Booking in the Scottish courts. If you live elsewhere, you can choose to bring legal proceedings in your home territory or in the Scottish courts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with how we have handled any complaint you have raised with us, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
We aim to provide you with an enjoyable experience. If you are not completely satisfied with your experience or the Booking process, please do let us know by emailing us at [email protected] and we will try to rectify the problem.
22. COVID 19
We reserve the right to request guests adhere to the latest measures implemented by the Scottish Government and to refuse entry and/or service where they do not. :
– Wear masks in the venue when not seated, eating or drinking
– Attend in groups of no more than 6 people from a maximum of 2 households.